Most of us have had a poor experience from a contact centre at some point. Whether it involved having to go through long-winded, laborious menus that will supposedly get us the right person or having to repeat information numerous times to different members of staff, it can be very frustrating – but does it really need to be? Are customers’ expectations so insurmountable?
What do customers want from contact centres?
In short, they want their requirements met in a timely and professional manner, whether that’s paying a bill, asking a question or placing an order. That can’t be too difficult, can it?
Without always being conscious of it, most customers have two levels of expectations in their minds: one that would meet their expectation and one that would exceed it. Those companies that regularly exceed expectations tend to fare better than those that do not.
According to a …
With the World Cup 2018 fast approaching, sponsors Nike have revealed England’s new home kit, which is a welcome update to the one premiered in Euro 2016.
What Does It Look Like?
Nike’s latest campaign sees first team stars Raheem Sterling, Joe Gomez and Marcus Rashford sporting the new England home kit in a series of staged photos.
The traditional white shirt features a red trim which winds around the collar to form a St George’s cross at the back. The front of the shirt has a silver star sitting on top of the crest, which is bordered by blue piping, symbolising England’s only World Cup win in 1966. It is paired with blue shorts and white socks to finish the look.
There is also a slight difference in the squad number placement, with the shirt number now appearing below the crest after previously being printed in the …
Spring is finally around the corner, and we’re all taking a fresh look at our homes. Here are three easy ways to update your interior this spring.
Geometrics are here
Geometric designs are making a big splash in showers and bathrooms. There are now membrane-type materials that can be used instead of tiles on bathroom walls and in shower enclosures. They’re much quicker to fix because they don’t require tiling and grouting, and the new products are completely waterproof.
Home interiors designed to boost wellness
We’ve all suddenly become aware of indoor pollution and the need to make our homes places of rest and healthfulness. As part of this trend, houseplants are back in a big way. We’re not talking about one sad spider plant; cascades of greenery are making a big statement in living rooms.
If you’re irritated by constantly creaking floorboards, make fixing them …
Storing wines correctly has several advantages. Not only are attractively displayed wines more likely to retain customer attention, but correct storage will also help to protect the integrity and quality of the product.
There are a number of commercial wine coolers that you can choose from to suit your business needs and the amount of space that you have available. Whether you want storage to be sleek, discreet, and taking up the minimum amount of space, or you want the cooler to be a focal point for customers, there are options to suit your needs. Take a look at some of the most popular choices below.
Under counter wine coolers
Also known as integrated wine coolers, these models fit easily under the counters and tabletops so that they make great use of storage space. They are a safe option too as they are less likely to obstruct walkways …
In the battle against terrorism that began way back after the bombing of the twin towers in the USA in 2001, there have been several soldiers that have been seriously wounded and injured in Iraq and Afghanistan. These unsung heroes have undergone a lot of mental and physical pain and trauma. Some going to the extent of getting their limbs amputated, burnt to such an extent that they do not have any sweat glands left, complete blindness and severe brain trauma and injury. These soldiers no longer can serve in the army as they need time, care and attention to recover and heal the severe scars suffered in the war.
Meredith Iler- customized homes for wounded soldiers
Meredith Iler spearheads the multimillion dollar fund raising campaign called Helping A Hero that has the sole objective of gifting war veterans specially adapted homes for recovery and healing from their injuries. These …
Since time immemorial, birds have never failed to fascinate human beings with their ability to fly high into the horizons. In facts in a number of cultures around the world, these creatures symbolize the unique supernatural link between the Heavens and this planet. For instance, people living in the regions of the Middle East, birds represent immorality. On the other hand, for those residing in the Indian Sub-Continent regard birds to be the personification of dead souls. However, people who practice the Christian faith, bird depict souls the Almighty save. In common folklore throughout the world, people consider birds to be symbols of strength, bravery and fertility.
Harley Reagan – Spiritual Significance of Birds
The Deer Tribe Metis Medicine Society is a spiritual group in America whose members who collect the ancient teachings of Wheels and Keys of the Sweet Medicine SunDance (SMSD) Path of Turtle Island. They also endeavor …
When it comes to art in any form you will find that it mirrors the culture of a place and the senses of the artist. Modern art signifies the events that have been going in society and it is here that the artists have sensed things that they believe should be expressed. The artists here tend to express what they feel important to share. The colors and the symbols are powerful as they carry intense messages. Modern art is different from contemporary art that is created by living artists that are working with unconventional materials and mediums.
Peter Max- The role modern art plays in the community
Peter Max is an established and well-known artist in the USA. He had been introduced to art as a child and went on to become a popular artist who works with current issues. He works with mixed media and is known for his …
Developing effective interaction skills is not easy and simple of tasks, especially if you don’t know how to overcome self-improvement generally speaking. The improvement of existing connection abilities plus the development of an effective communication skills are incredibly good actions for any individual. Progressing one’s interaction capabilities, both in the home and at work, has positive benefits including an increase in happiness and productivity. More powerful interaction leads to an elevated in trust and understanding, both of which build more sustainable and relationships that are rewarding those around you.
Many people have large amount of trouble enhancing their communication abilities mainly because people are creatures of practice. Our ability to communicate is developed throughout our youth and into our adult everyday lives. They are not developed or modified quickly; they have been deeply ingrained into us. Making changes, even positive people to the techniques and modes of interaction need …
Not all owners of classic cars think in the in an identical way. Some would rather keep them original (patina and small dilemmas), some entirely restore them and some restore them and also do alterations. All three need the love and attention to detail of a car collector that is classic. No matter his preference the dedication, effort and knowledge connected with this extremely involved pastime is admirable.
a initial vehicle is the one that has been maintained so well it has each of its original factory specified components. Their components are mostly fixed rather than changed and it will have been with the original part intended for the model from the exact year of its introduction if they had been replaced at one time. To look for the originality of a classic, enthusiasts search for “matching numbers”, serial figures which are stamped on parts through the entire …